compliance, health & safety guidelines
FOR YOUR INFORMATION, HEALTH, AND SAFETY
Privacy Notice: Electronic communication such as email and text messaging may not be a HIPAA compliant secure and confidential means of communication and its use may compromise privacy and diminish service effectiveness. Please consider refraining from use of email and text to communicate confidential or sensitive information. Email and text messaging are only permissible as a means to answer scheduling or administrative queries, but not appropriate for any other clinical issues as the responder may not receive your message in a timely manner.
If you are experiencing an emergency, please call 988 or 911, or go to your nearest hospital. The following resources are also available to you:
National Domestic Violence Hotline:
1 (800) 799-7233
LGBT Trevor Project Lifeline:
1 (866) 488-7386
National Sexual Assault Hotline:
1 (800) 656-4673
Crisis Text Line:
Text “HOME” to 741741
COMPLIANCE
Notice to Consumers – Texas Mental Health Services
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
Requesting Your Health Care Records
You have the right to request a copy of your mental health records. We are required to retain your records for 7 years, or 5 years after a former child client has turned 18.
To request your records, please submit a written request to your treating clinician. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.
If you have questions about accessing your records, please contact our office for assistance.
Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly: Texas Behavioral Health Executive Council – Contact Us
https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:
Office of the Attorney General – Consumer Protection